How to troubleshoot Cloudflare errors using Ray ID

ray-id-cloudflare-blocked

On CoinGecko, we serve cryptocurrency market data to millions of users from all parts of the world. In order to scale that, it makes sense to use a Content Delivery Network (CDN).

The CDN of our choice is Cloudflare. While Cloudflare helps us to scale our website, it is also a great tool in helping us to defend our website against threats and attacks on the internet.

On Cloudflare, we have the option to tune the security settings that would block some of our users from doing certain unwanted activities on our website. When the users’ activity is deem a threat as flagged by Cloudflare, they would be served with a blocking page as below.

This error page defends your website against suspicious request or attacks. However, occasionally there can be false positive situation where legitimate users may accidentally get flagged by Cloudflare.

This can due to our security settings being too tight or incorrectly setup. It might also be because the user is making requests from an IP address pool that is deemed to be suspicious.

In any case, legitimate users who are affected by this would typically send a support message asking about why they were getting blocked. The right way to resolving this issue would be to ask the user to provide the Cloudflare Ray ID. The Ray ID allows you to troubleshoot the exact reason why this user is not able to access the page.

Once you have obtained the Ray ID, navigate and sign in to your Cloudflare Dashboard.

Look for Firewall > Overview. Click the + Add Filter button just below Firewall Events. Select Ray ID and enter the Ray ID that your user has provided to you and click Apply.

Once successfully filtered, you will be presented with a report that gives you more information about this user’s request. From here, you can determine why the user’s request is getting blocked, the IP address source, and what firewall rules did the request violated. You can resolve the issue by tweaking the security and firewall rules or unblock the IP address if it makes sense.

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7 thoughts on “How to troubleshoot Cloudflare errors using Ray ID”

  1. Main analogue algorithms error is404, that happens because of computer and these counted world… Or universe 🤔 human only using calculator.

    1. I AM USING UBUNTU 19.04 IT BLOCK ME. HOW 2 FIX>
      Sorry, you have been blocked
      You are unable to access jimmydorecomedy.com
      Why have I been blocked?

      This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.
      What can I do to resolve this?

      You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page.

      Cloudflare Ray ID: 5b9935d36bece4d9 • Your IP: 2601:646:380:6f30::b459 • Performance & security by Cloudflare •

  2. Sorry, you have been blocked
    You are unable to access jimmydorecomedy.com
    Why have I been blocked?

    This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.
    What can I do to resolve this?

    You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page.

    Cloudflare Ray ID: 5b9935d36bece4d9 • Your IP: 2601:646:380:6f30::b459 • Performance & security by Cloudflare •

  3. I have a illegal public WiFi on my private home they have taken over administrator changes on my devices 2 times an used Creative Commons to paste together a doc to pass digitally but won’t hold up in court! All my devices in my home is controlled by someone else! 4 iPhones 1apple tv 2ipod with my medical device on them! Medical records compromised- hippa law broken! 3 tablets 8 routers 3 roku 3 tv smart tv government phone 5 androids 2 printers kindle…, I have been forced to except term an my privacy rights broken all my devices accounts over 10 years! Home computer… I have done nothing wrong an I know how this was done to me and I have received no help from accounts I trust over 10 years ! If Microsoft missed up saw so come get devices! Don’t treat me like a thief and harass threaten me because you took my emails an iPhone certificates put settings on stuff to be tracked even my car is being tracked! I have lost almost 2 years because someone wanted to miss up my life and it’s been so bad and stressful! This is wrong idc how many people are doing great things and… I’m all for technology but don’t lock me out of my devices and my home because you want 6 G or you are doing inside trading and I know how you did all this stuff I have everything wrote down in duffle bags! I pay for a private WiFi connection I also updated all my devices and had it all safe and you come back and changed administrators! You have digitally signed in my behalf and that is identity thief! You have come into my home an did what ever you wanted and did you ask me to take over my identity and my internet my devices my accounts my pictures my memories my rights my privacy my safety an you do all this with a pieced together a legal document that passed through security digitally to control my identity my home my privacy with Creative Commons who should of stopped all this – I contacted them and they didn’t respond back! I have been threatened an harassed lied to an my mental health Is bad my heath is worse I have worked for almost 2 years to fix this an to get my home back! All I have gotten is more tracking an Terms are EULA end my terms if I don’t agree to let you steal my identity my devices my accounts my freedom! You want to control my privacy my safety my devices my accounts my devices my rights ! I HAVE NO CLUE WHY ANYHONE WOULD DO THIS TO ANY ONE it wrong an for these companies to have this much power to do something like this is just …. I don’t have a word to describe what all you have done to me! You steal my stuff from my private home and then you change terms to either give you everything or you use EULA an block me and do things so I look like I’m doing something wrong when the truth is you knew what the problem was and you waited for my time was up an how was I to know I had to do something to protect my life my home an safety! It’s against the law to do this – you knew before hand what would happen to me my devices my privacy and rights! You stole everything from me and you are doing something to me daily and I am tired of it all! You want my identity my devices come get them I’m so tired of this crap I want out of this mess and left alone! I’m not a computer person I’m disabled and my life is my home an you took it an have done unbelievable things to get what you want and you say no profit- I believe GitHub got 7 million dollars and I have status of their operations and I am being deleted from web sites- right to be forgotten ! You sent my information all over the world and people know what you have done! The man that worked for ? Then went to google he had a idea to change dates and times and change internet service and he was told NO so boss at google he didn’t have to ask did he ? The planed out takeover was planned an you put end of life on me! Then you made my site look bad so it could be taken over an you step in and take over the site an you did this by stealing from me and I don’t have a organization or a business! You showed me at rehab center in Chicago IL you have done so many things to me and you still won’t stop after I have contacted each one of these companies and no one will help me they have took my iPhone and put google store apps on my php an seri tells me how to reset my iPhone with instructions of a android phone! Everything I do say go to dr pictures emails calls are being tracked listened to this is the biggest take over by companies that have millions an r to greedy to step up and say hello can we talk to you about .,, no you chose to destroy my life my rights because you have money and you think that gives you the right to control my home devices.. then threaten me brut force attack- Cloudflare DDoS attack by Ray! I was told I’m being attack same as a big company gets attacked! Why ? Why destroy my life and lie an steal you have forced me to give up my privacy and rights my safety my identity for? Way back machine , Al, IT security an I have fake icons I’d love to tell my story to someone who can help me and any one else that has been abused by the companies I have accounts with and trusted them and one day it all changed! Why lock me out an do all this illegal stuff I’m sorry but I don’t understand what gives you the right to do this an treat a person like they are nothing an you abused my privacy safety right an I am tired of my heath can not take it! I have volume control on my screen move to 3 different places! You honestly wouldn’t believe what all had been done to me ! I’m reporting it to you! Att is my account holder not Apple google internet 8.8.8.8 ! My home an heath records are not to be taken over by anyone an administrator changes lies! So Microsoft could stop updating windows sale it to someone else an them have people pay for updates ! I’d like to known this so I could of known what stocks to buy! Inside trading – right? I want my life my privacy my home my identity my devices my accounts my pictures my memories my safety and left alone forever! No one should ever have to do this an the truth is there an I just want you to give me my rights back and I need protection I was threatened an told let them have accounts for 2 years and they would not bother me- I said NO an I have had so many problems an it’s wrong! Some one had to stop this because they will take over everything and everyone else home an privacy

    What gives you the right to attack me put gsuit on me as if I’m a child on my own account put my pictures on web of my dead dad an a video of a infected hair that I could not see because of back surgery and I video it so I could treat it- being disabled and to use that to do what make me look like a nasty pussy that has who knows what!! How would any of you feel about this an it being your home an video’s privacy is a joke to you WHAT IS WRONG WITH YOU? I need help plz someone turn me/ them in because I cannot do anything except what I’m allowed! My home resets to default settings every night so my dr an nurse pharmacy my safety had been a issue I fall I needed my phone and had no service I been locked out 3 times do no disturb me – PUK CODE !! WoSign Silicon Valley an IPv4- IPv6 an google fiber an centryLink an Cisco all have done something to my internet and taken over everything in my home changed administrators on devices and changed settings and put all kinds of stuff on so I cannot do anything except what they allowing me to do- how many of you would like to have this done to you ? How would you feel an think about it- they have destroyed my memories and it is like a nightmare I cannot stop an I have done nothing wrong except have old crap and piracy? What is that an machine learning an loT? McAfee by t- mobile app is on my iPhone- said I was safe / while I’m on php with them and I’m being told I don’t have a account with them! However they did not care about this breach and security issues they did nothing about me reporting it to them! I had phishing report Apple my account disappeared and I had another that was 2 years old—-NOT MY ACCOUNT ! My music I pd for an my apps are gone I have developer app and apps idk how to work an I cannot change settings they are set an locked an if I want to make changes I cannot do anything about it! I contacted Apple google att IBM Microsoft Apple roku Netflix TV set to factory settings default

    What is this I have smart TVs an I have no control over! Idk how anything like this could happen it’s a sad place when you can’t be safe on my own home !

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