How to troubleshoot Cloudflare errors using Ray ID

ray-id-cloudflare-blocked

On CoinGecko, we serve cryptocurrency market data to millions of users from all parts of the world. In order to scale that, it makes sense to use a Content Delivery Network (CDN).

The CDN of our choice is Cloudflare. While Cloudflare helps us to scale our website, it is also a great tool in helping us to defend our website against threats and attacks on the internet.

On Cloudflare, we have the option to tune the security settings that would block some of our users from doing certain unwanted activities on our website. When the users’ activity is deem a threat as flagged by Cloudflare, they would be served with a blocking page as below.

This error page defends your website against suspicious request or attacks. However, occasionally there can be false positive situation where legitimate users may accidentally get flagged by Cloudflare.

This can due to our security settings being too tight or incorrectly setup. It might also be because the user is making requests from an IP address pool that is deemed to be suspicious.

In any case, legitimate users who are affected by this would typically send a support message asking about why they were getting blocked. The right way to resolving this issue would be to ask the user to provide the Cloudflare Ray ID. The Ray ID allows you to troubleshoot the exact reason why this user is not able to access the page.

Once you have obtained the Ray ID, navigate and sign in to your Cloudflare Dashboard.

Look for Firewall > Overview. Click the + Add Filter button just below Firewall Events. Select Ray ID and enter the Ray ID that your user has provided to you and click Apply.

Once successfully filtered, you will be presented with a report that gives you more information about this user’s request. From here, you can determine why the user’s request is getting blocked, the IP address source, and what firewall rules did the request violated. You can resolve the issue by tweaking the security and firewall rules or unblock the IP address if it makes sense.

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32 thoughts on “How to troubleshoot Cloudflare errors using Ray ID”

  1. Main analogue algorithms error is404, that happens because of computer and these counted world… Or universe 🤔 human only using calculator.

    1. I AM USING UBUNTU 19.04 IT BLOCK ME. HOW 2 FIX>
      Sorry, you have been blocked
      You are unable to access jimmydorecomedy.com
      Why have I been blocked?

      This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.
      What can I do to resolve this?

      You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page.

      Cloudflare Ray ID: 5b9935d36bece4d9 • Your IP: 2601:646:380:6f30::b459 • Performance & security by Cloudflare •

      1. Hi.I am trying to find out why money has been taken from my account by Media 2 Connect but i can,t even look at the site.It saya that i,ve been blocked.For what reason i do not know because i,ve never had any contakt with them.Why would i be bannen by someone if i,ve never had contact with them.Is this some scam.

  2. Sorry, you have been blocked
    You are unable to access jimmydorecomedy.com
    Why have I been blocked?

    This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.
    What can I do to resolve this?

    You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page.

    Cloudflare Ray ID: 5b9935d36bece4d9 • Your IP: 2601:646:380:6f30::b459 • Performance & security by Cloudflare •

  3. Emmanuel shogo olukanni

    To be honest this blocking really disorganised me
    Blocking without notification nor informing me before act
    Pls do the needfull and open my browser
    Never meet me well at all

  4. Ray ID: 63986a39dd2042b0
    i hope bitPAX isnt another scam….
    Im still receiving emails from them though?
    All the sudden i give this company money and im blocked access to its browser immediately.?
    HHMMMMMM>!?

  5. I’ve joined GJMC a few days ago. And one of the other members was trying to help me. they tried to set up my profile. To put my club information there. While explaining how this was done she told me how to get into the blog. Now reading her instructions I have mixed up. She ask me to see the title which it was yes. Then she wrote write in join in the title. Then she wrote see body, In which I took it as going into the title. Which was my mistake. The body is where you want your information to go. I see that now. In which that was my mistake. I type in join see body in which it should been join.
    Can you please help me with my mistake. thanks.

  6. Cloud fare. I’ve been blocked due to my hacker/cloner who is a developer host for you. My Atty and I both contacted you… please contact me asap. This time maybe you can help without a suit

  7. Wow, this might be the first time that I got a sensible answer for some of the unexplainable “crap” that happens when one goes online. Will put and it really does make sense. I was trying to move (cut & paste) a system file that, had somehow ended up in a photo file. Thought it might work but, when I hit paste, Norton (yes the anti-Malware-Norton) invaded MY DESKTOP AGAIN!!! (FYI, they just did it again as I am trying to enter this info,) While I don’t have and never have had their software on this computer, they have done this same tactic at least a hundred times in the past couple weeks. By this I mean that their strong arm sales pitch and fear mongering I sell that BS is relentless and I think THEY ARE THE HACKERS!! There was a time that I would have fallen for line but no more. Four Or five years ago, I actually loaded their “stuff” on my aged PowerBook G4 and they turned into into a worthless piece of junk. M happy to report, I lives on and stronger than ever because, I have since taught myself how to fix them myself. Thanks for listening best of luck dealing with the opportunist out there. 😉 This is the message that came up on my screen. https://search.yahoo.com/yhs/search?hspart=sz&hsimp=yhs-002&p=Error+1015+Ray+ID%3A+6f3537fc6f302bcc+%E2%80%A2+2022-03-29+02%3A36%3A34+UTC+You+are+being+rate+limited&type=type80211-2114405773&param1=1950585633
    This the address in my search bar: boogilooki.com

    1. , this might be the first time that I got a sensible answer for some of the unexplainable “crap” that happens when one goes online. Will put and it really does make sense. I was trying to move (cut & paste) a system file that, had somehow ended up in a photo file. Thought it might work but, when I hit paste, Norton (yes the anti-Malware-Norton) invaded MY DESKTOP AGAIN!!! (FYI, they just did it again as I am trying to enter this info,) While I don’t have and never have had their software on this computer, they have done this same tactic at least a hundred times in the past couple weeks. By this I mean that their strong arm sales pitch and fear mongering I sell that BS is relentless and I think THEY ARE THE HACKERS!! There was a time that I would have fallen for line but no more. Four Or five years ago, I actually loaded their “stuff” on my aged PowerBook G4 and they turned into into a worthless piece of junk. M happy to report, I lives on and stronger than ever because, I have since taught myself how to fix them myself. Thanks for listening best of luck dealing with the opportunist out there. 😉 This is the message that came up on my screen. https://search.yahoo.com/yhs/search?hspart=sz&hsimp=yhs-002&p=Error+1015+Ray+ID%3A+6f3537fc6f302bcc+%E2%80%A2+2022-03-29+02%3A36%3A34+UTC+You+are+being+rate+limited&type=type80211-2114405773&param1=1950585633
      This the address in my search bar: boogilooki.com

  8. I am not really sure how I ended up on your site and did not even realize it is a blog. I have saved you in my favs bar and intend to be back if that is ok? Like I said before, it is refreshing to correspond with those who make SOME sense out of all that happens out there in there in the great beyond. M Porter 03-29-22

  9. I’m Here because my admin developer mental estranged hub to be cloned my devices.. lovely. Still waiting for cloudfare to help!!

  10. Trying to recharge in Wartune and block from site. have played for over 5 years. Why then refund the60K dollars I have spent if you are not letting me on the site. lakelife

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